Terms and Conditions

Expert Decluttering and Organizing

Terms and Conditions of Service

These Terms and Conditions (“Agreement”) govern the services provided by Expert Decluttering (“Company,” “we,” “us,” or “our”) to the client (“Client,” “you,” or “your”). By scheduling an appointment or purchasing services from Expert Decluttering, you agree to the following terms.

1. Scope of Services

Expert Decluttering provides professional organizing, decluttering and coaching services for residential and commercial spaces. Services may include sorting, organizing, space planning, decluttering assistance, guidance in decision-making and recommendations for storage or organizational systems.

The Client agrees to provide reasonable access to the service location and to participate in decision-making regarding items being sorted or organized when necessary. We work collaboratively with clients. Progress depends on client participation in decision-making.

Expert Decluttering does not remove or dispose of items without the Client’s consent. All trash and recycling is the responsibility of Client. We offer to transport up to one vehicle load of your donations per session. We only transport what Goodwill Industries will accept. Any other donations are the responsibility of Client. We can supply client with a Goodwill receipt if requested before the end of your session.

Expert Decluttering does not perform any additional services, such as housecleaning or odd jobs. We reserve the right to refuse any task deemed unsafe or outside the scope of our service. We are unable to move furniture. Please have someone on hand to move your furniture if needed.

2. Scheduling and Appointments

Appointments are scheduled online in advance and confirmed by Expert Decluttering. Client agrees to add the email address beth@expertdecluttering.com to their safe sender list so they can receive confirmation and reminders. Confirmation and reminders are a courtesy. It’s client’s responsibility to remember their appointment. The Client agrees to ensure access to the service location at the scheduled time.

3. Cancellation and Rescheduling Policy

Expert Decluttering values the time reserved for each client and requires advance notice for any scheduling changes. Each rescheduled or canceled appointment results in one-half day of lost income for us. Because many of our clients struggle with anxiety and other issues, the following policy is necessary.

• Appointments rescheduled less than 72 hours before appointment time incur a $25 rescheduling fee.
• Appointments canceled or rescheduled less than 24 hours before the scheduled time will incur a $50 fee.
• Clients not present when we arrive or who don’t provide access to the property forfeit that visit and the full rate applies. If the Client has purchased a multi-visit package, one visit will be deducted from the package balance. That appointment will not be replaced with another appointment.
• Clients who arrive late will receive the remaining time in their appointment window; the full appointment fee still applies. If the client chooses to end the session early, unused time cannot be rolled over to another appointment.

Expert Decluttering reserves the right to reschedule appointments due to emergencies, illness, or unforeseen circumstances.

4. Payment Terms

Deposits for appointments are collected at the time of booking and are not refundable. Balances are collected at the end of the first visit in a package. We accept cash, check, Venmo, Apple Pay, Google Pay with no additional fees. Balances paid by asking us to process a credit card through Stripe will incur a 4% additional charge for Stripe credit card processing fees.

Multi-visit packages must be paid at the end of the first visit and are subject to the cancellation policy outlined above.

Additional organizing products or storage solutions are optional, but any purchased on behalf of the Client will be billed separately unless otherwise agreed.

Travel fees will be added to service locations more than 17 miles from O’Fallon, MO. An exact quote for travel fees will be provided if client contacts us prior to booking.

5. Photography and Media Release

Expert Decluttering may take photographs or short videos of spaces before, during, and after organizing services for documentation, training, marketing, or promotional purposes.

By agreeing to these Terms, the Client grants Expert Decluttering permission to photograph and record areas being organized.

Expert Decluttering agrees that:

• Photographs will focus primarily on the spaces and organization results, not on individuals or items identifying individuals.
• Personal identifying information will not be disclosed without permission.

Clients who prefer not to have their space photographed can opt out by notifying Expert Decluttering by text or email prior to the appointment.

6. Client Responsibilities

The Client agrees to:

• Participate in the decision-making process and make final decisions regarding items to keep, donate, or discard. Physical participation is appreciated, but not required if Client has physical limitations.
• Provide safe working conditions within the service area.
• Disclose any hazards, structural issues, pests, mold or safety concerns prior to the appointment.
• Provide a temperate working environment between 55 degrees and 77 degrees F. If we are working outdoors, a temperate day must be chosen. We do not work in freezing or sweltering environments.

Expert Decluttering reserves the right to refuse service or stop work if conditions are unsafe. We wear steel-toe sneakers for our protection and won’t remove them. Client may ask us to wear shoe covers, but we don’t remove our shoes.

7. Limitation of Liability

Expert Decluttering will exercise reasonable care while providing services. However, the Client acknowledges that organizing services may involve moving items, lifting, and handling stored belongings. Cluttered areas are often unstable and items can shift. Decluttering can be an emotional process. We provide supportive, judgment-free guidance, but clients remain responsible for their decisions.

The Company shall not be liable for:

• Pre-existing damage to items
• Damage caused by ordinary handling/shifting of items
• Damage to improperly stored fragile items
• Loss resulting from items chosen by the Client to discard or donate
• Items donated or discarded in error once approved by the client
• Injury to people or pets during the organizing process. Client is responsible for their own safety and the safety of other residents of the property and pets.

The Client agrees to release and hold harmless Beth Enciso and Expert Decluttering from liability except in cases of gross negligence or willful misconduct.

8. Right to Refuse or Terminate Service

Expert Decluttering reserves the right to refuse or terminate services if:

• The working environment is unsafe
• The Client behaves in a disrespectful or inappropriate manner
• Terms of this agreement are violated

In such cases, fees for completed services remain due.

9. Agreement

By scheduling services, purchasing a package, or allowing Beth Enciso and/or Expert Decluttering to begin work, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions.